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Bed and Breakfast in the Garden of Coombe Lodge

Terms and Conditions

Please read these terms and conditions carefully as they constitute a legal contract between you and RLB Group Limited, trading as the ‘The Garden House’, which becomes binding, upon completion of your room reservation with us.

Check-in / Check-out
Our standard check-in times are between 12:00 - 17.00 hours. If you wish to arrive before 12.00, we will do our best to arrange for your room to be ready or alternatively hold your luggage for you. If you are likely to arrive after 17.00 hours, you will be able to use our key-safe facility. Please ask us for details.  Our latest check-out time is 10.15am.
Bookings
Rooms may be reserved online with a valid credit or debit card.
Regrettably no pets are allowed in any room or are of The Garden House, if pet is brought to The Garden House we will charge a fee of £100 for professional cleaning.
Standard bed & breakfast rate – payment terms:
We request payment 1 calendar month before your check in date. This can be made through our secure system with Stripe; there will be a pay button on your confirmation. Alternatively, you can pay over the phone or by BACS (please ask for details). We regret we are unable to accept cheques.

Cancellations
Cancellations must be made by email (bookings@thegardenhouserooms.co.uk)
If a booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made. If the booking is cancelled 7 or more days before arrival then a charge equal to 50.00% of the stay will be made. In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

Bad weather policy and Force Majeure
In the event of bad weather conditions, flooding, plague, disease or any act of God, The Garden House will fully apply our cancellation policy.

Prices
Room rates shown on our website are per room, per night and include breakfast, parking and taxes. Room rates are subject to change. Prices are quoted inclusive of any VAT payable at the current rate.
Registration
We are required by law to maintain a register of our guests. Residents of the United Kingdom shall on check-in provide their full names and addresses. All other guests must on check-in provide details of a valid passport. You agree that we may retain this information for 12 months. A form will be sent to you through are booking system 48 hours before arrival.

Parking
We provide complimentary on-site parking to guests, strictly subject to availability.  We cannot guarantee a parking space. Cars and their contents are parked entirely at the car owners' risk.

Damage
We reserve the right to make a charge of up to £500 for any damage caused to a room by a guest, including damage caused by a spillage or vomiting sickness. Damaged items will be charged at their new replacement cost.

Smoking
The Garden House is a strictly non-smoking establishment anywhere in the building and its environs.  Should you smoke in your room, our fire system will probably trigger and we WILL charge a fee of £100.00 to your card for having to undertake a deep clean of your room. If the fire brigade is dispatched, you are fully liable for any charges incurred.

Termination Policy
The Garden House reserves the right, at its discretion, to terminate without notice an individual’s stay at The Garden House where deemed necessary.


Updated December, 2019.
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